Managed Service Consultant

This is an exciting and varied role, responsible for Calligo's cloud services, implementing key technologies and projects, whilst also managing 3rd line support for the business. 

You'll get to use your ideas to innovate, identifying new and improved technologies to improve the way we work. No two days are the same and you'll get involved in a broad range of interesting areas of the business.
Department
IT Support / End User Services
Employment Type
Full Time
Location
Coventry, UK
Reporting To
Service Delivery Manager

Key Responsibilities

  • Ownership and responsibility for the management of Calligo’s cloud services 
  • Ownership and responsibility for the configuration and administration of key technologies  
  • Ownership and responsibility for assisting with the installation, alteration or ceasing of client services 
  • Ownership and responsibility for the implementation of internal projects 
  • Resolution of client issues 
  • Resolution of infrastructure issues 
  • Manage, operate and upgrade systems 
  • Support, mentor and knowledge share with other members of the team 
  • Investigate new and existing technologies to identify procedural enhancements 
  • Design and implement technologies to ensure performance, availability and security of Calligo cloud services 

Skills, Knowledge & Expertise

  • 5+ years technical experience gained in an internal IT team or within a consultancy 
  • Industry recognized professional technical qualifications 
  • Proven track record in support methodologies, e.g. ITIL. 
  • In-depth knowledge of Windows Server and Active Directory  
  • In-depth knowledge of VMware Infrastructure, with VCP certification   
  • In-depth knowledge of Exchange  
  • In-depth knowledge of networking 
  • Solid understanding of mail routing, mail routing rules, SPAM filtering 
  • Third-level customer service support experience 
  • Experience designing, installing, configuring and maintaining all types of server, storage and network hardware

Benefits

What can Calligo offer YOU?
  • Competitive salary
  • Benefit packages
  • Vacation & Paid time off
  • Recognition programs
  • Connected Colleagues
  • Training and development for career growth

About Calligo

Data is any business’ most valuable asset. It should sit at the heart of every interaction they have and every decision they make – large or small. 
 
But while data is essential for businesses to thrive, it is often also frustratingly invisible, inaccessible or irrelevant. And fraught with risk if it is lost, mismanaged or not surrounded by the right data privacy and security protections.
 
At Calligo, we understand that.
 
We understand that because of our heritage in data-driven business improvement, that gives us innate knowledge of industry regulations, national privacy laws, and ethical data use.

We understand that, and so have devised a unique collection of managed data services that transform how businesses use and perceive data to become faster, smarter and to use their data safer.
 
We understand that, shown in how we bring businesses closer to their data, and deliver the clarity they need to safely power profitability, agility and innovation.
 
At Calligo, we unleash the potential of your data.

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Department
IT Support / End User Services
Employment Type
Full Time
Location
Coventry, UK
Reporting To
Service Delivery Manager
View all opportunities at Calligo